> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://doc.common-services.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Error: SQLSTATE[HY000]: General error: 1205 Lock wait timeout exceeded; try restarting transaction, please contact our support and mention

||| **Error 3**: *SQLSTATE[HY000]: General error: 1205 Lock wait timeout exceeded; try restarting transaction, please contact our support and mention incident id*

(CS Amazon Sync)

**Description:** This error means Amazon quota has been reached.

**Possible Cause:**
* Too many requests were made to update shipping statuses in a short span of time.

**Resolution Steps:**
1. Allow time for the fulfillment statuses to be updated in the next process.
2. If the issue persists, contact our live chat support