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# Error: Empty response!, please contact our support and mention incident id

||| **Error 2**: *Empty response!, please contact our support and mention incident id*

(CS Amazon Sync)

**Description:** This error indicates that no orders were found to import.

**Possible Cause:**
* There are no new orders in the Amazon account that meet the criteria for import.

**Resolution Steps:**
1.  Check if you have received a new order on your Amazon account.
2.  Check the marketplace settings to ensure they are properly configured.
3.  Check **Workflows > Orders** if the function is properly enabled.

| Update: On the new update of the app, this should no longer show. However, if you come across this error on your setup, reach out to our live chat support.