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# EAN and barcode refusals - Spartoo (Shopify)

Spartoo expects an EAN on variants when you send barcodes. If the code is wrong, Spartoo refuses the line. The refusal appears under [Reports](https://doc.common-services.com/en/article/reports-spartoo-shopify-g8hghx/) (**View Report**), often with text about the EAN (for example that it is too short or ends with `000`).

## Where EANs come from

Feed.biz uses each variant’s **barcode** from Shopify as the EAN, when **Send EAN codes** is on.

**Settings > General Settings > Send EAN codes**

* **On** (default): barcodes that look valid (8 or 13 digits with a correct check digit) are sent.
* **Off**: products are sent **without** an EAN. Use this when Spartoo keeps refusing your barcodes.

Empty barcodes, wrong length, or a bad check digit are not sent as EAN even when the setting is on.

## What to do when Spartoo refuses an EAN

1. Open the product run in **Reports** → **View Report** and read Spartoo’s message.
2. In Shopify, fix the variant barcode if you have a real EAN.
3. Or, under **General Settings**, turn **Send EAN codes** **off**, **Save**, then send products again.

See [General Settings](https://doc.common-services.com/en/article/general-settings-spartoo-shopify-1em5tvg/).

## Check after the fix

Run **Send products to Spartoo** (or export from **Products**). In **Reports**, the line should move to success, or show a different error if something else is wrong (category, size, and so on).