> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://doc.common-services.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Configuring FBA - Amazon Marketplace Plus ## Using the Amazon Module with FBA If you have subscribed to **Amazon FBA** and already know how it works, the module allows you to take full advantage of it. ||| 🛑 Important: ||| Common-Services does not provide support or documentation for how Amazon FBA itself works. ||| The module is a technical tool intended for users who already have the necessary knowledge. --- ## Configuration Steps 1. Go to the module’s **Features** tab. 2. Enable the option **Amazon FBA**. 3. Go to the **FBA tab** of the module. 4. Enable and configure your preferences. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot37_xbd5ao.jpg) ![Activation in Features](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot38_16scnou.jpg) ![FBA Tab](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/prestashop-amazon-marketplace-_1en7yia.jpg) --- ## Available Features * Ship an order manually via FBA (multi-channel) * Sync your stock with Amazon FBA * Import orders processed by FBA --- ## Importing FBA Orders To import your FBA orders into PrestaShop, you must configure both the **carrier mapping** and the **order status mapping**. ### 1. Carriers In the module’s *Marketplace* tab, add the FBA carriers provided by Amazon: * **Standard** * **Expedited** Map them to a **new carrier in PrestaShop**, created specifically for FBA. ||| ⚠️ This carrier must not actually ship the orders, since Amazon already handles the delivery. It is only used to log and track the imported FBA orders. ![Carrier Mapping](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot39_1erpqwl.jpg) ### 2. Order Statuses Create a **new order status** in PrestaShop, for example *Expedited by Amazon*. Configure it so that it is considered as **validated and paid**. Map it in the “Order Statuses” section of the FBA tab. || 👉 Amazon orders with the statuses “Pending” or “Cancelled” are not imported by the module. ![FBA Order Status Mapping](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot40_hoej8a.jpg) ### 3. Scheduled Import Task Make sure the [scheduled order import task](https://doc.common-services.com/en/article/scheduled-tasks-amazon-marketplace-plus-1j9uidk/#4-orders-url-to-import-orders) is correctly configured. In the import cron settings, also check the options **"shipped"** and **"AFN"** to allow FBA orders to be imported via cron. ![Cron Task Settings](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot317_185xf5h.jpg) || 👉 Without this configuration, FBA orders may not be imported automatically. --- ## FBA Price Formula You can apply a **specific formula** to FBA prices. Use the symbol `@` as the reference price. Example: `@ + 10 %` → adds 10% to the initial price. 💡 If no formula is set, the global configuration will be used. --- ## FBA Multi-Channel Enable **FBA Multi-Channel** to make use of stock already stored in Amazon warehouses. || 👉 Concretely: || If a product has available FBA stock and a customer places an order directly on your PrestaShop store, you can choose to have Amazon fulfill the order (instead of your own carrier). This way: * The customer buys on your PrestaShop store * The module sends the fulfillment request to Amazon * Amazon prepares and ships the parcel using its own logistics network This option lets you centralize stock management and use Amazon as a logistics provider, even for your non-Amazon sales. --- ## Automatic Multi-Channel Automatically triggers Amazon fulfillment once the order is paid. --- ## Decrease Stock * **Yes**: decreases PrestaShop stock when importing FBA orders. * **No**: FBA stock is managed only by Amazon. --- ## Stock Management Two modes are available: 1. **Use Amazon FBA stock as priority (AFN > MFN)** * While stock exists at Amazon → only the FBA offer is active. * When Amazon runs out → the module automatically switches to MFN. 2. **Synchronize PrestaShop stock from Amazon FBA** * PrestaShop stock is overwritten by Amazon’s FBA stock. * Your store shows real-time Amazon inventory. ![Inventory update](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot41_1aay7o3.jpg) A script `fbastocksynch.php` can be added to [Scheduled Tasks](https://doc.common-services.com/en/article/scheduled-tasks-amazon-marketplace-plus-1j9uidk/) to automatically sync stock movements. --- ## Order Statuses ![Order statuses](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot60_1gr880a.jpg) 1. **Regular FBA orders (Amazon)** → status “Expedited Amazon” 2. **Multi-channel orders (PrestaShop)** → configurable specific status, such as "Processing in progress Amazon" 3. **Automatic FBA update** → replaced with “Expedited Amazon” 4. **Delivered status (multi-channel only)** → updated by the tracking script ![Example statuses](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot45_qc4pig.jpg) --- ## Conditions for Multi-Channel Fulfillment To trigger FBA automatically, all must apply: * ✅ All products in the order are in stock at Amazon FBA * ✅ The carrier is correctly mapped in the marketplace tab * ✅ The order status is configured as "Validated" and “Paid” ![Paid status](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot46_1lcm7mp.jpg) ![](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot48_vpitnp.jpg) ![Carrier mapping for FBA Multi Channel Orders](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/8/3fa8ee645cd13200/screenshot47_1t73vfc.jpg) --- ## Multi-Channel Notifications Choose who receives the shipping confirmation emails sent by Amazon: * Shop * Customer * Both